Warranty Management and Product Manufacture - Hardcoverby D. N. Prabhakar Murthy (Author), Wallace R. Blischke (Author) Purchasers of manufactured goods need assurance that they will perform well over their expected life. Warranties play a vital role in this. With proper management, warranty terms provide a promise of protection in case of product failure, while warranty service can assure customer satisfaction in the event of a claim. The authors have developed "Stage 3" warranty management, viewing