Hello!: And Every Little Thing That Matters - Hardcoverby Kate Edwards (Author) Hello And Every Little Thing that Matters will transform the way businesses interact with customers delivering a big impact with small ideas. Impactful ideas for businesses on how to treat their customers, from saying Hello to everyone who you encounter to making sure the chairs in your place of business are comfortable. Back Jacket We're often told 'Don't sweat the small stuff' but in customer service, author Kate Edwards